Built for service teams. Designed for the machines you make.
Digital Field Service Management for manufacturers of capital goods — turn every device in the field into a connected service relationship, every maintenance into clean documentation, and every QR scan into the next revenue moment.
From the workshop bench to the customer's QR scan — one connected record.
Korngold AG, a Swiss manufacturer of professional kitchen equipment, brought their entire after-sale service flow onto Exolynk. Every machine in the field carries a QR tag. Every service event lands in the same digital record. Customers see the maintenance status; service teams see what's coming up; sales sees the upsell signal.
A digital service record per device — for every machine you've ever shipped.
One transparent maintenance history per unit, linked to the customer who owns it. Service teams open the record, see every previous intervention, every signed report, every documented part swap. No more hunting for the binder in the cellar. No more follow-up calls to figure out what the last technician actually did.
- Per-device maintenance history
- Searchable across the fleet
- Linked to customer & service contract
- Audit-ready timeline per machine
Service reports — mobile-first, signed on the spot.
Service technicians document the work right where it happens — on a tablet at the customer's site, on a phone in the workshop. Photos, notes, parts used, time on site all attach to the visit. Customers sign with a finger on the screen; the report PDF is delivered before the technician leaves.
- Mobile-first report capture
- Digital signature on completion
- Photo & document attachments
- Auto-sync when back online
QR on the device - customer's pocket service portal.
Every machine ships with a printed QR tag. Customers scan it on their phone and land in your branded service portal — maintenance status at a glance, next scheduled appointment, the option to book additional service or order spare parts directly. No download, no account creation, no manual.
- Self-service maintenance status
- Next appointment view
- In-portal service ordering
- Optional spare-part shop link
From cost centre to revenue line.
Maintenance isn't just operational housekeeping. With the right data and the right customer touch, every service event becomes a customer-relationship moment — and often a chance for upsell that most OEMs leave on the table.
Service upselling, baked into every QR scan.
Maintenance data tells you which customer is approaching the next service window, which fleet needs a filter swap, which line is overdue for descaling. The platform surfaces those opportunities as one-click offers in your fully white-labelled customer portal — your logo, your colours, your brand at every maintenance moment.
- Upcoming maintenance opportunities surfaced
- In-portal upsell offers per device
- Subscription service plans
- Spare-part ordering via QR
Preventive maintenance — scheduled, surfaced, never forgotten.
Per-device service intervals, with automated due-soon lists for the service team and gentle reminders for the customer. Catches the 14-month-overdue interval before it becomes an avoidable breakdown in the middle of a Friday-night dinner service. Operational safety goes up; emergency-repair callouts go down.
- Per-device service intervals
- Auto-generated due-soon list
- Push notifications to service team
- Customer-side reminders too
Roles, modules, and the integrations you already need.
The platform ships with the CRM, work-order, and parts-catalogue modules built in. A complete REST API and webhook system connect Exolynk to your existing ERP, accounting, or spare-parts shop. Service partner networks run as multi-tenant — each partner owns their data, your central catalogue stays consistent across all of them.
- API & webhooks to existing ERP
- Spare-parts catalog integration
- Multi-tenant for service partner networks
- CRM and work orders as built-in modules
More than a service log — a full field-ops toolkit.
Beyond the structured maintenance history, the platform ships with the small, opinionated tools that make daily service work — built on the Exolynk platform and shaped by manufacturers running real service networks.
Per-device QR code generation
Generate and print branded QR tags for every device you ship. Each tag deep-links to that exact machine’s service portal — no manual ID typing, no mix-ups across customers.
Work-order routing
Assign service jobs to the right technician based on region, skill set, and current workload. Routes optimise for the day’s stops; updates surface back to dispatch as work progresses.
Spare-parts catalogue & stock
Material registry with min/max thresholds, lot tracking, and per-device compatibility. Stock counts update as parts get pulled for a job; reorder workflows trigger before you run dry.
Customer self-booking
Customers book additional service appointments straight from the portal — available slots come from your team’s calendar, confirmations land in their inbox automatically.
SLA tracking
Response-time and resolution-time SLAs tracked per customer contract. Dashboards surface where you stand against commitments — and which renewals are at risk if you don’t.
Service contracts & subscriptions
Recurring service agreements with auto-renewal, scope per tier, and per-device pricing. Subscription revenue becomes visible alongside one-off service revenue in the same dashboard.
Tablet-friendly technician app
Touch-optimised work-order forms, photo capture, voice notes, signature panel — all field-tested for real industrial environments and spotty customer-site Wi-Fi.
Push notifications, both sides
Service teams get alerts for new jobs, urgent escalations, and due-soon intervals. Customers receive maintenance reminders and post-visit confirmations on the same channel.
Service revenue analytics
Revenue per device, per customer segment, per service tier — broken down by month and trend. Spot which products generate the strongest service tail; price the next contract with real numbers.
From the maintenance & service blog
Field stories, FSM patterns, and customer-portal experiments — everything tagged maintenance on the Exolynk blog.
Common questions
Everything you need to know before bringing Exolynk Maintenance Management into your service operation — from costs and integrations to white-labelling, SLAs, and data sovereignty.
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